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New York Dog Nanny policies

Proof of Vaccinations

All dogs must be up to date with their current vaccinations.

*This includes: Rabies, Bordatella, Distemper and Parvo.

Deposit for Boarding

Boarding requires a $50 deposit to hold your dogs reservation. It is non-refundable and non-transferable and must be paid at the temperament test, then every subsequent boarding request.

Reservation/Cancellation Policy

There are no rollovers if service cancelled. 

Dog Walks and Pet Visits must be canceled by 6:30pm the previous evening to to avoid the full charge of the booked service. Text messages and unconfirmed voicemails will not be accepted as cancellations.

Grooming Cancellation

We can hold grooming appointments for 15 mins after the agreed upon start time.  All grooming appointments weekdays must be cancelled by 6:30pm via phone or email to Sat-Sunday appts must be cancelled by 5pm the previous evening.  A $25 cancellation will apply to no-show appointments.

Release Form

Before beginning any services at New York Dog Nanny, required is our release form. Create an Account and review the client agreement.

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