FAQ

What happens during a temperament test/meet n greet?

After a staff member meets your dog, we will conduct a behavioral assessment which will help us determine the best time and appropriate method to introduce your dog to the group.

How many dogs do we usually watch?


Weekdays we have 6-8 dogs per day. Overnights during the week is generally 2-4 dogs. Weekends for boarding we generally have 4-8 guests.  We also regularly update our facebook, tumblr and google plus account so you can be sure to see what your dog has been up to.

Why Choose New York Dog Nanny?

New York Dog Nanny began with the hope that prospective dog owners no longer have an excuse not to get a dog. In fulfilling a niche market of super-concerned dog parents, we aim to gain your trust with our comprehensive, hassle-free dog nanny services. Our services are for individuals dog who want their pet in a home setting with plenty of personal attention and in the loving care of a responsible pet professional. We offer a eco-friendly, spacious hard-wood floor dog hotel with plenty of dog beds, couch space, and TLC for your dog. You don’t have to worry about rubber floors, kennels, and your dog waiting for you by our door. New York Dog Nanny dogs are calm, happy and well-looked after while you are away.

How much exercise will my dog receive at New York Dog Nanny?

Your dog will benefit from a minimum of one walks for a full day of daycare and three walks throughout the course of the day for boarding dogs. This includes plenty of active playtime while indoors.

What will my dog be doing all day?

Dogs, just like people, need mental stimulation and physical activity to be at their optimal health. New York Dog Nanny is equipped a comfortable space just like you would provide for your pup at home, music to relax, and lots of play-time and rest time. Your dog will be rested and comfortable in our home, just as they are comfortable in yours. Dogs are allowed on the couches, our bed, and our laps– anywhere they are allowed in your home, they are allowed in ours. Our responsibility is to make sure that your dog is well-cared for and happy so that when you get home– you and your dog can enjoy the each others company.

I'm going to be getting a puppy soon and I don't know how big she's going to get.

While we are happy to care for your puppy just as long as he/she is potty-trained. If he/she gets along well with the other dogs in the group, then we are happy to have him/her. It’s best to contact New York Dog Nanny to discuss your specific dog breed over the phone or in person.

Do you feed the dogs during the day?

We prefer that you feed your dog while he/she is under your care and supervision as it will strengthen your person-dog bond. We are happy to feed your dog provided you give us your pet’s food in advance if the dog is boarding with us. Treats will be provided throughout the day unless otherwise specified.

Will you make exceptions to watch larger dogs?

Absolutely not. We promise our customers to watch small breed dogs only.  Small breed dog owners know that larger dogs may accidentally bit or play too rough with smaller dogs.  This is why we keep our promise to clients and their pups to care for dogs under 35 lbs.

Are you insured and bonded?

Yes. We are insured and bonded via Pet Sitters Insurance of the Carolinas.

Are walks included with boarding?

Yes, a minimum of one walk per day will be included at no additional cost while your dog is enrolled in a full day or daycare and three walks for those that board with us.

What is vacation pet sitting service?

If your pet sitting service provider offers vacation service, that means that the pet sitter is available to visit your pets if you go out of town on a trip, such as on a vacation or a business trip. During this time, a pet sitter will make scheduled visits to your home. Often these are scheduled to start between pre-determined time slots (such as 6am-8am, 2pm-4pm, 8pm-9pm, etc) that will best fit your pets.

Do I meet the sitter before service?

Yes, for most sitters an initial consultation is required before your first service can be provided. This consultation will give the sitter time to learn about your pets, fill out paperwork, take notes about your home and required tasks, and collect keys from you. Many sitters offer the first consultation for free, or will credit any consultation fee to your first visit.

How long is a visit?

Each sitter determines what length of visits they will offer (such as 30 minutes, 45 mins, 1 hour, etc). Homes with multiple pets will often require longer visits than homes with only one animal.

How many times a day should my pet sitter visit during a vacation?

The frequency of visits is something you will negotiate with your pet sitter once the pet sitter interviews the situation and determines your needs and wishes. Most indoor only dogs will require a minimum of 3 visits per day (at least morning, afternoon, and evening). Most clients choose once per day, or twice per day for cats. Some sitters will consider every other day visits. Every other day visits are not recommended for large male cats because of potential health problems. If you would like a follow-up consultation at a later date, be aware that there might be an addition fee for this. Please be sure to call far enough in advance to schedule your consultation.